> ## Documentation Index
> Fetch the complete documentation index at: https://grandcentral.backbase.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Backbase Agent Platform

> The landing zone for all AI innovations in your bank

The **Backbase Agent Platform** is the place to build and run AI agents in your banking ecosystem. It is part of the **Backbase Platform’s composable technology layers** and supports modernization and AI use cases with a single foundation.

## What you get

<CardGroup cols={2}>
  <Card title="Multi-cloud foundation" icon="cloud-arrow-up">
    Kubernetes-first architecture runs on any cloud provider with pluggable components for ingress, storage, DNS, WAF, and APIM. No vendor lock-in.
  </Card>

  <Card title="AI gateway and multi-provider LLMs" icon="shield-halved">
    Provider-independent gateway with built-in guardrails, semantic caching, and traffic management. Use Azure AI Foundry or bring your own models.
  </Card>

  <Card title="GitOps and automated CI/CD" icon="code-branch">
    Argo CD-driven deployments with opinionated workflows: auto-provisioning, PR checks, security scans, build/publish automation, and production releases.
  </Card>

  <Card title="Enterprise observability" icon="chart-line">
    Full-stack telemetry with OpenTelemetry, Langfuse agent traces, real-time evaluations, Grafana dashboards, and PagerDuty alerting.
  </Card>

  <Card title="Production-ready starter kits" icon="rocket">
    Pre-wired templates for single agents, multi-agent teams, MCP integrations, and knowledge-based RAG agents. Ship in minutes, not weeks.
  </Card>

  <Card title="Vector storage and RAG infrastructure" icon="database">
    PostgreSQL vector database, Redis caching, object storage, Azure Service Bus, and container registries, all configured for RAG workflows.
  </Card>

  <Card title="Banking service integration" icon="building-columns">
    Pre-integrated MCP servers for deposits, payments, loans, fraud detection, and customer data. BIAN Coreless adoption in progress.
  </Card>

  <Card title="Enterprise security and compliance" icon="shield-check">
    Multi-layer guardrails, PII detection, content safety, RBAC, secure SDLC with scans, sandboxed testing, and full audit trails.
  </Card>
</CardGroup>

## Integration within the Backbase fabric

The Agent Platform resides within the **Intelligence Fabric** layer, specifically providing **Agentic Automation Services**. It complements other services in the fabric, including Hybrid AI Services and Data Services, while supporting the Digital Banking Fabric layers above it.

<Info>
  The platform adheres to core Backbase principles: Composable architecture, open design, and interoperability.
</Info>

<div className="web-image">
  <img src="https://mintcdn.com/ecosystems-documentation/OietOXysxm7zu2r7/assets/images/agentic-ai/platform-context.png?fit=max&auto=format&n=OietOXysxm7zu2r7&q=85&s=dc7f9aad6704c95d7057e5052ba1b9f1" alt="Platform Context showing Intelligence Fabric" width="2280" height="1364" data-path="assets/images/agentic-ai/platform-context.png" />
</div>

<Info>
  Reference: Backbase Confluence "Agentic Platform as a Service - Cloud Agnostic Architecture".
</Info>

The platform operates across three main layers:

| Fabric                     | Key services                                                                       | What you deploy/use                                                    | Developer impact                              |
| :------------------------- | :--------------------------------------------------------------------------------- | :--------------------------------------------------------------------- | :-------------------------------------------- |
| **Digital Banking Fabric** | Banking Services, Identity, Flow 2.0                                               | Expose agent APIs via APIM; consume banking/identity/flow APIs         | Publish OpenAPI, map to service URL.          |
| **Intelligence Fabric**    | **Agentic Automation Services** (this platform), Hybrid AI Services, Data Services | Agents, tools, knowledge, evaluations                                  | Core build surface for agents and tooling.    |
| **Integration Fabric**     | Integration connectors, marketplace partners                                       | Grand Central connectors for core banking systems, payments, and cards | Consume unified APIs for backend integration. |

## Core architecture and components

The architecture centers around **AI Agents** and features a complete ecosystem of supporting services, often referred to as "The Ring".

<div className="web-image">
  <img src="https://mintcdn.com/ecosystems-documentation/OietOXysxm7zu2r7/assets/images/agentic-ai/architecture-ring.png?fit=max&auto=format&n=OietOXysxm7zu2r7&q=85&s=797ead345963c2206e2451d098820f0a" alt="Agent Platform Ecosystem showing AI Agents surrounded by supporting services" width="1450" height="1034" data-path="assets/images/agentic-ai/architecture-ring.png" />
</div>

<CardGroup cols={2}>
  <Card title="AI agents" icon="robot">
    The core functional units that perform tasks.
  </Card>

  <Card title="Agent creation dev kits" icon="toolbox">
    Tools and kits for building and customizing agents.
  </Card>

  <Card title="Knowledge layer (RAG)" icon="brain">
    Provides knowledge retrieval and context using hybrid search.
  </Card>

  <Card title="Tool calling and MCP" icon="plug">
    Enables agents to discover and use external tools via the Model Context Protocol.
  </Card>

  <Card title="Agent orchestration" icon="sitemap">
    Manages multi-step agent processes and workflows.
  </Card>

  <Card title="AI observability" icon="eye">
    Provides monitoring, logging, and audit trails for all agent activities.
  </Card>

  <Card title="Evaluation and guardrails" icon="shield-check">
    Ensures performance, security, and compliance.
  </Card>

  <Card title="AI gateway" icon="server">
    Unified entry point for LLM access and policy enforcement.
  </Card>
</CardGroup>

<Tip>
  New to the platform? Start with the **[Starter kits](/agentic-ai/starter-kits/overview)** and ship your first agent via **[Creating Your First Agent](/agentic-ai/getting-started/creating-first-agent)**. CI/CD pipelines are ready out of the box; see **[CI/CD workflows](/agentic-ai/ci-cd-workflows/overview)**.
</Tip>