> ## Documentation Index
> Fetch the complete documentation index at: https://grandcentral.backbase.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Connect to Microsoft Dataverse CRM platform through Grand Central

The Microsoft Dataverse CRM Connector provides pre-built connectivity with the [Microsoft Dataverse](https://learn.microsoft.com/en-us/power-apps/developer/data-platform/reference/entities/contact) platform for Microsoft Dynamics 365 Customer Relationship Management. It integrates with customer data management for seamless CRM operations.

**Supported version:** Microsoft Dataverse Contact Entity API

## Supported use cases

<CardGroup cols={2}>
  <Card title="Customer Data Management" icon="users">
    Retrieve and update customer information including contact details and personal data
  </Card>

  <Card title="Real-time Synchronization" icon="arrows-rotate">
    Seamless, real-time data synchronization between Grand Central and Microsoft Dataverse
  </Card>

  <Card title="Webhook Events" icon="bell">
    Receive asynchronous updates from Dataverse for create, update, and delete events
  </Card>
</CardGroup>

## Supported operations

The Microsoft Dataverse Connector supports the following operations from the Grand Central Unified API specification:

### Party

| **Operation**        | **Endpoint**             |
| :------------------- | :----------------------- |
| Get party details    | `GET /parties/{partyId}` |
| Update party details | `PUT /parties/{partyId}` |

<Info>
  The connector retrieves and updates accurate, up-to-date customer data including email address, phone number, and postal address from Dataverse.
</Info>

## Event-driven architecture

The Microsoft Dataverse connector includes inbound webhook support for real-time event processing:

<Card title="Webhook Events">
  Receive real-time notifications for contact create, update, and delete events through Dataverse webhooks
</Card>

<Note>
  For a complete list of Grand Central error codes and their descriptions, see [error codes reference](/connectors/reference/error-codes).
</Note>