Reference

The DocuSign integration adds electronic signature capabilities to your app, supporting simple and advanced e-signature methods for signing documents. For setup steps, see Get started.

Supported operations

The DocuSign connector supports the following signature methods.

Simple e-signature

Non-embedded e-signature enables signers to complete document signatures outside the host app, typically through email or the DocuSign signing portal.
Embedded e-signature integrates the signing experience directly within your app, allowing signers to review and sign documents without leaving your app’s interface.

Advanced e-signature

Advanced Electronic Signature (AES) provides a higher level of security than standard e-signatures by requiring signers to verify their identity with a secondary authentication factor, such as a unique access code or a mobile OTP.
AES is also available in embedded and non-embedded variants.

Events

The DocuSign connector includes inbound webhook support for real-time signing status processing.

Webhook events

Grand Central processes DocuSign Connect events and transforms them into unified status values. The following table maps each DocuSign Connect event to its unified status:

DocuSign Connect event	Scope	Unified status
`recipient-completed`	Signer	`signer_completed`
`recipient-declined`	Signer	`signer_declined`
`recipient-sent`	Signer	`signer_sent`
`recipient-delivered`	Signer	`signer_viewed`
`envelope-completed`	Document	`signature_request_completed`
`envelope-declined`	Document	`signature_request_declined`
`envelope-voided`	Document	`signature_request_cancelled`
`envelope-expired`	Document	`signature_request_expired`

Error mapping

The following table maps each DocuSign error code to its Grand Central counterpart:

DocuSign code	Grand Central code
`400`	`GC025`
`401`	`GC002`
`403`	`GC004`
`404`	`GC054`
`405`	`GC004`
`408`	`GC061`
`415`	`GC068`
`429`	`GC031`
`444`	`GC004`
`500`	`GC027`
`ACCOUNT_LACKS_PERMISSIONS`	`GC004`
`ACCOUNT_NOT_AUTHORIZED_FOR_ENVELOPE`	`GC002`
`AUTHORIZATION_INVALID_TOKEN`	`GC008`
`DOCUMENT_DOES_NOT_EXIST`	`GC025`
`DOCUMENT_UPLOAD_NOT_ALLOWED`	`GC028`
`EDIT_LOCK_ENVELOPE_ALREADY_LOCKED`	`GC028`
`EDIT_LOCK_ENVELOPE_NOT_LOCKED`	`GC028`
`ENVELOPE_ALLOWANCE_EXCEEDED`	`GC028`
`ENVELOPE_CANNOT_VOID_INVALID_STATE`	`GC028`
`ENVELOPE_DOES_NOT_EXIST`	`GC025`
`ENVELOPE_INVALID_STATUS`	`GC025`
`HOURLY_APIINVOCATION_LIMIT_EXCEEDED`	`GC028`
`HOURLY_ENVELOPE_POLLING_LIMIT_EXCEEDED`	`GC028`
`INVALID_CAPTIVE_RECIPIENT_OPERATION`	`GC025`
`INVALID_EMAIL_ADDRESS_FOR_RECIPIENT`	`GC025`
`INVALID_RECIPIENT_ID`	`GC025`
`INVALID_REQUEST_PARAMETER`	`GC025`
`ONESIGNALLSIGN_NOT_SATISFIED`	`GC028`
`PARTNER_AUTHENTICATION_FAILED`	`GC028`
`PAGE_IMAGE_NOT_FOUND`	`GC028`
`PLAN_ITEM_NOT_ENABLED`	`GC028`
`RECIPIENT_NOT_IN_SEQUENCE`	`GC025`
`RESOURCE_NOT_FOUND`	`GC028`
`SIGNATURE_PROVIDER_INVALID_NAME`	`GC025`
`UNABLE_TO_LOAD_DOCUMENT`	`GC028`
`UNKNOWN_ENVELOPE_RECIPIENT`	`GC028`
`UNSUPPORTED_PDF_CONTENT`	`GC025`
`USER_AUTHENTICATION_FAILED`	`GC028`
`USER_DOES_NOT_BELONG_TO_SPECIFIED_ACCOUNT`	`GC028`
`USER_DOES_NOT_EXIST_IN_SYSTEM`	`GC028`
`USER_LACKS_MEMBERSHIP`	`GC028`
`USER_LACKS_PERMISSIONS`	`GC028`
`USER_NOT_ACCOUNT_ADMIN`	`GC028`
`USER_NOT_ENVELOPE_SENDER_OR_RECIPIENT`	`GC028`
`USER_NOT_FOUND`	`GC028`
`UNSPECIFIED_ERROR`	`GC027`

For a complete list of Grand Central error codes and their descriptions, see Error codes.

Overview

Grand Central connectors

Release notes

Supported operations

Simple e-signature

Advanced e-signature

Events

Webhook events

Error mapping

​Supported operations

​Simple e-signature

​Advanced e-signature

​Events

​Webhook events

​Error mapping

Supported operations

Simple e-signature

Advanced e-signature

Events

Webhook events

Error mapping